Shipping & Returns

 

CHANGE OR CANCEL AN ORDER:

If you need to change details of your delivery address, remove or change items from your order or cancel it completely, please contact our Customer Services team for advice. Please be ready to quote your order number and order date. If your order's status is still "Processing" (check your account for updates), we should be able to change it, but if it's "Shipped" we may have to look at returning or exchanging the item as it's probably already winging its way to you. See our Returns procedure below.

 

RETURNS & FAULTY GOODS POLICY

Goods that are received damaged or faulty must be reported to us within 24 hours of delivery and return to us for inspection.

If we agree that the goods are faulty we will offer you the choice of a full refund or a replacement item.

If they are found not to be faulty, we will issue a refund less our carriage costs incurred by collecting the item from you.

If unsuitable goods are returned for a credit then the cost is to be incurred by the customer. If unsuitable goods are returned for a credit and re-despatch then the cost is incurred by the customer.

Items that are not faulty but unsuitable may be returned for a refund or a replacement within 14 days of receipt, provided that:

 

  • The goods have not been used
  • The goods are undamaged
  • The goods are retained in the original packaging which is in perfect condition
  • The goods are in a saleable condition

 

Before returning goods by mail or courier, please contact us by email at  between 10.00am and 5.00pm Monday to Friday.

Guarantees

Our products are thoroughly checked over to ensure they are as perfect as can be prior to chipping. All items are made from wholly natural materials and as such, some slight discolouration, movement in shape/warping and light cracking may occur. We feel this adds to the character of your piece and should be celebrated.  We suggest you keep your product well oiled/waxed and wash with a damp cloth only before drying carefully.

SHIPPING POLICY

Using only reputable couriers, we aim to despatch your goods within 24 – 48 hours after receiving your order.

Working days are Monday – Friday, excluding UK Bank Holidays.

Calling by? Contact us if you fancy coming and seeing all of our beautiful products in reality. Message us as this service is by appointment only.

Please contact us in advance for international shipping costs and terms.

We will endeavour to contact you as quickly as possible if a product is out of stock or unavailable. Having contacted you there are three options available:

 

  • Cancel your order
  • Choose an alternative product that we have in stock
  • Maintain your original order and we will despatch it as soon as it comes back into stock

 

Shipping of certain specialist items may take slightly longer. We will contact you and await instruction in this instance.

You are very welcome to contact us to get a confirmed delivery date before placing you order and we will do our very best to help you